About Application
Application conditions
You Need to meet all the minimum requirements required.
Application information
All the information can be found in our Upeso App or the website: www.Upeso.ph
Did not receive SMS verification code
Make sure you register your correct mobile number and you have a strong signal connection.
How long does it take to submit an application?
Within the day,kindly wait for the call verification to proceed on your application..
How to check the application result?
You can check your status application in your app or in website (www.upeso.ph).
The customer service consultation phone does not work.
Sorry for that,we are receiving many inquiries in a day,can I have your registered number so we can
call you?
The application was rejected.
We have Criteria and Procedures in processing Loan Applications.
About Bank Card
The bank account number is incorrect. How to deal with it?
If your registered bank account is incorrect,we will cancel your application so you can re-apply and
update your bank account.
Can I provide someone else's bank card?
No, it should be client's personal savings bank account
Can the bank card account be modified?
Yes, as long as there's no existing loan
About Lending
How long does it take to receive money after the loan?
Kindly wait 1-2 banking days after approval of loan application.
The account shows that the money has been released, but has not received the
money.
Kindly check the email of dragon pay we sent to your registered email for the proof of your loan
disbursement
About The Extension
What is the extension?
It is offered to prolong your due date.
How to apply for extension?
You need to pay the calculated minimum repayment amount to process your extension request.
About Overdue
What is overdue?
A term used for unsettled account after their loan terms.
Is there a fee for overdue?
Yes, there is. Overdue accounts will accumulate 3.5% penalty charges of your outstanding balance per
day.
About Repayment
How can I repay?
You'll use the Lifetime ID that starts at UE then followed by 6 numbers, found on your Upeso app or
the website: www.Upeso.ph.
I have already repaid, why did I still remind me that I have not repaid?
Please send us a copy of your receipt/'s for payment validation.
What if the repayment is still too much?
Overpayment amount will be credited to your next loan once validated.
About Renewing Loan
How to apply for renewal?
You can reloan once the account is settled and updated. Kindly refer to your Upeso app or the
website: www.Upeso.ph.
What are the advantages of renewing loans?
You can avail higher amount and longer term from your previous loan.
Others
Why I have an application?,I didn't register in your app
Upon checking on your application it shows that you registered in our app,you provided all the
information needed in applying.
Do you offer installment payments?
We don't offer installment payments,we will forward you to our collection department for better
handling of your account.
Why are you harrassing me?
The feedback/complain will be taken into serious consideration. We strongly implement our company's
Code of Discipline to assist our clients.
Where should I get my loan?
We will disburse your loan in to your registered bank account.